Welcome to ZenCharmShop – Thank you for choosing our feng shui & spiritual jewelry. We are committed to providing secure and transparent delivery service. Please find our shipping policy below:

🌍 1. Shipping Areas

We currently ship to the following regions only:

• United Kingdom (UK)
• United States (USA)

🚚 2. Order Processing Time

• Standard processing: 1–3 business days
• Custom/blessed items: 5–7 business days

📦 3. Estimated Delivery Time

• United Kingdom (UK)：3–8 business days
• United States (USA)：6–10 business days

Note: Times may vary due to holidays, weather, or customs delays.

💰 4. Shipping Fees

• Free UK shipping for orders over £50
• Free US shipping for orders over $70
• Shipping cost for smaller orders is calculated at checkout.

🔍 5. Tracking

All orders include tracking. A tracking number will be sent via email once your order is dispatched.

❓ FAQ

What if my delivery is delayed?
Please check your tracking link from the shipping email. For further assistance, contact us at:
📧 service@zencharmshop.com

🙏 Thank You

Every ZenCharm creation carries meaning, balance, and energy. We are honored to be part of your spiritual journey.

At ZenCharmShop, your satisfaction is sacred to us. If something isn’t quite right with your order, we’re here to help.

📅 1. Return Period

You may request a return or exchange within 20 days of receiving your order.
Requests after 20 days will not be accepted.

📦 2. Eligible Returns

We accept returns for the following reasons:

• Damaged or defective products
• Wrong item, size, or color received
• Items broken during transit
• Product is significantly different from description

✅ Items must be unused and in original condition with all packaging.

🚫 3. Non-returnable Items

Returns will not be accepted in the following cases:

• Past the 20-day return window
• Used or intentionally damaged items
• Custom-made or spiritually blessed items
• Minor packaging wear due to shipping

🔁 4. Exchanges

If you wish to exchange for a different size or style, please email us first. We will guide you through the process of returning and reordering.

💰 5. Refund Process

• Refunds will be issued to your original payment method within 3–7 business days of receiving your return.
• Shipping and duties/taxes are non-refundable

📮 6. How to Return

1. Contact us at: service@zencharmshop.com
2. Provide your order number, issue details, and photos if needed
3. We will reply within 1–2 business days with instructions
4. Repackage the item securely and send it to the return address we provide
5. Return shipping costs must be covered by the customer. We recommend using a trackable shipping method to ensure safe delivery.

🙏 Please Note

Some of our feng shui products are custom-made or spiritually blessed, and therefore not eligible for return or exchange. Thank you for your understanding and support.